Our Values
Sense of service
Patience, customer orientation, flexibility, assistance, closeness, courtesy, empathy, dedication, pride of belonging, civic spirit, loyalty.
The sense of service refers to two complementary dimensions:
- The will to improve the service in a way that preserves the general interest of the user, by showing them helpfulness and assuring them listening, flexibility, availability, responsiveness, and the best quality of service that they are entitled to ;
- The very strong feeling of belonging that results from the participation in actions that are mainly driven by a consideration of the general interest.
Performance
Anticipation, celerity, responsiveness, orientation, result, efficiency, productivity, improvement, competence, performance, optimization, competitiveness.
Performance enhances the managing culture and optimizes the management. It is the ultimate result of all individual and collective efforts. These efforts involve doing things in a good way, in good time, at a lower cost, in order to have good results that meet the needs and the expectations of the stakeholders.
Openness
Transparency, collaboration, innovation, initiative, creativity, tolerance, availability, communication, listening.
Openness refers to the ability of structures and human resources of the Ministry to communicate and create partnerships, collaborations, and mutual enrichment. It requires establishing a transparent dialogue to meet the legitimate expectations of the authorities, the clients, the partners and the staff. The openness means also innovation in order to come out with solutions, ideas and innovative methods.
Rigor
Responsibility, professionalism, reliability, independence, integrity, punctuality, precision, consistency, work ethics, commitment, sense of organization.
Rigor expresses the will to act according to the law, the requirement of integrity and the duty to demonstrate. It is also the ability to show organization, method, and objectivity in one's work.
Rigor determines the atmosphere of ethics that is established among the staff and occupies a central place in the way of being and doing of the employees, by encouraging the creation of value through team-spirit, the facilitation of task-execution and the professional blossoming of the agents.
Equity
Recognition, consideration, enhancement, motivation, encouragement, confidence, development, mutual respect.
It is the equity provided to the users in the service, but also equity in rewarding employees based on their results and merit. Equity is also equal opportunities to get to responsibility. Equity allows to create a serene atmosphere in which each employee finds his well-being reasons and his personal accomplishments, works and exchanges his negative stress and wins the professional life and the social one.
